# Get Support

{% hint style="info" %}
Check to see if your issue is described in [the common issues page](/infinitybot-docs/guides/common-issues.md), this will save you some time! 

Is your issue not there? Contact support with the steps below!
{% endhint %}

### Support Post

You can create a support post in the support server, follow the steps below to make one:

{% stepper %}
{% step %}
Join the [support server](https://discord.gg/Te3dqy3cXq)
{% endstep %}

{% step %}
Create a post in [#support](https://discord.com/channels/1024287313775304769/1083130600795414628)
{% endstep %}

{% step %}
Add a title and description to your question or issue, select the 'Support' tag and wait for our team to respond. 
{% endstep %}
{% endstepper %}

### ModMail

You can also create a ModMail ticket , follow the steps below to open one:

{% stepper %}
{% step %}
DM [@InfinityBot](https://discord.com/users/1085541861692813332)
{% endstep %}

{% step %}
Send a description of your questions / issue in the DM and press the "open modmail ticket" button
{% endstep %}
{% endstepper %}

### Billing Support

{% hint style="warning" %}
Ticket support is only for payment related issues, reporting a user / server or if you need to share any kind of private or sensitive information. Ticket support is **not** made for general support. 
{% endhint %}

For payment related issues, please open a ticket in the support server. You can do this with the steps below:

{% stepper %}
{% step %}
Join the [support server](https://discord.gg/Te3dqy3cXq)
{% endstep %}

{% step %}
Create a ticket in [#tickets](https://discord.com/channels/1024287313775304769/1064882654811537419)
{% endstep %}

{% step %}
Select the topic of your ticket, this will ping the right people for you or create a new ticket for you. This panel can be found in the ticket after you created it. 

<figure><img src="/files/apqWUTmRoALW0geJVthD" alt=""><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}

### Appealing Punishments

Did you get an (automated) punishment from InfinityBot or from our server staff that you do not agree with? Follow the steps below to appeal it.&#x20;

{% stepper %}
{% step %}
First of all, join the appeal server: <https://discord.gg/y4eFNgMsXu>
{% endstep %}

{% step %}
Then, navigate to our [#appeal](https://discord.com/channels/1215357977431646218/1222260969296629851) channel, here will be a panel where you can appeal your punishment or request a reason for a punishment.&#x20;
{% endstep %}

{% step %}
After creating an appeal, our team will respond as soon as possible. This can be in your DMs, or in a special ticket channel in the appeal server.
{% endstep %}
{% endstepper %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://infinitybot.gitbook.io/infinitybot-docs/start-here/get-support.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.