> For the complete documentation index, see [llms.txt](https://infinitybot.gitbook.io/infinitybot-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://infinitybot.gitbook.io/infinitybot-docs/start-here/get-support.md).

# Get Support

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Check to see if your issue is described in [the common issues page](/infinitybot-docs/guides/common-issues.md), this will save you some time! 

Is your issue not there? Contact support with the steps below!
{% endhint %}

### Support Post

You can create a support post in the support server, follow the steps below to make one:

{% stepper %}
{% step %}
Join the [support server](https://discord.gg/Te3dqy3cXq)
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{% step %}
Create a post in [#support](https://discord.com/channels/1024287313775304769/1083130600795414628)
{% endstep %}

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Add a title and description to your question or issue, select the 'Support' tag and wait for our team to respond. 
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### ModMail

You can also create a ModMail ticket , follow the steps below to open one:

{% stepper %}
{% step %}
DM [@InfinityBot](https://discord.com/users/1085541861692813332)
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Send a description of your questions / issue in the DM and press the "open modmail ticket" button
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### Billing Support

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Ticket support is only for payment related issues, reporting a user / server or if you need to share any kind of private or sensitive information. Ticket support is **not** made for general support. 
{% endhint %}

For payment related issues, please open a ticket in the support server. You can do this with the steps below:

{% stepper %}
{% step %}
Join the [support server](https://discord.gg/Te3dqy3cXq)
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{% step %}
Create a ticket in [#tickets](https://discord.com/channels/1024287313775304769/1064882654811537419)
{% endstep %}

{% step %}
Select the topic of your ticket, this will ping the right people for you or create a new ticket for you. This panel can be found in the ticket after you created it. 

<figure><img src="/files/apqWUTmRoALW0geJVthD" alt=""><figcaption></figcaption></figure>
{% endstep %}
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### Appealing Punishments

Did you get an (automated) punishment from InfinityBot or from our server staff that you do not agree with? Follow the steps below to appeal it.&#x20;

{% stepper %}
{% step %}
First of all, join the appeal server: <https://discord.gg/y4eFNgMsXu>
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{% step %}
Then, navigate to our [#appeal](https://discord.com/channels/1215357977431646218/1222260969296629851) channel, here will be a panel where you can appeal your punishment or request a reason for a punishment.&#x20;
{% endstep %}

{% step %}
After creating an appeal, our team will respond as soon as possible. This can be in your DMs, or in a special ticket channel in the appeal server.
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