⚠️Tickets

With the ticket feature you can set up a panel where users can create a ticket to speak to a staff member 1 to 1

This system has been deleted and will not work anymore. Please read this page for more information.

This system has partial multi-language support, meaning only a part of this system will be auto translated.

Basic Ticket Setup Video

Setup the Panel

You can use the /ticket setup command to set up the ticket panel.

Command Option Name	Function
everyone	In this option you have to select your @everyone role.
staff	In this option you have to select your ticket staff role. Users with this role will be able to view all created tickets.
channel	In this option you can select the channel where you want your ticket panel.
button-text	In this option you can enter your custom button text. This text will appear on the button of the panel.
ticket-category	In this option you can select the category where you want the bot to create tickets.
members-can-close-tickets	In this option you can select whether or not you want to allow users to close their own tickets.
button-colour	In this option you can select the colour of your button on the ticket panel.
open-form	In this option you can select whether or not you want the bot to ask users who are opening a ticket what their question is.
ping-staff	In this option you can select whether or not you want to bot to ping all staff members when a ticket gets created.
storage-category	In this category you can optionally select a category where closed tickets should be stored. If you want to delete a ticket, you can leave this option empty.
ticket-type	In this option you can select wheter you want your tickets top be created as text channel or thread.

Ticket Reviews

If you want to get feedback from your server members who created a ticket about your support, you can use the /ticket review-setup command to allow users to do so.

Command Option Name	Function
panel-channel	In this option you can select the channel where you want to have your review panel.
response-channel	In this option you can receive feedback from server members

If you need to re-use this command, it will not reset your review count or stars.

Blacklist Users from Tickets

If a user is creating tickets without reason or you just don't want him to be able to create tickets, you can blacklist a user with the /ticket blacklist command. Users will not be able to create any tickets or create any reviews.

Command Option Name	Function
action	In this option you can select the action that you would like to take.
user	In this option you can select the user you would like to preform the action on.

Add a User to a Ticket

You can add a user to a ticket with the /ticket user-add command. This command only works in text channel tickets, if you have selected your tickets to be threads, you can just ping a user to add them to the ticket.

Command Option Name	Function
user	In this option you can select the user that you want to add to the ticket.

Close a Ticket

You can close a ticket with the /ticket close command. You can also use the close button.